Can Cost and Quality Management-Oriented Innovation Enhance Patient Satisfaction in Medical Tourist Destination?
dc.contributor.author | Ghasemi, Matina | |
dc.contributor.author | Sahranavard, Seyed Arash | |
dc.contributor.author | Alola, Uju Violet | |
dc.contributor.author | Hassanpoor, Edris | |
dc.date.accessioned | 2024-09-11T19:51:33Z | |
dc.date.available | 2024-09-11T19:51:33Z | |
dc.date.issued | 2023 | |
dc.department | İstanbul Gelişim Üniversitesi | en_US |
dc.description.abstract | Despite the active contribution, promotion, and emergent in medical tourism, few studies have examined the significant contribution of cost and quality management-oriented innovation on medical tourists. Hospital administrators' application of knowledge management practices buffers a yardstick for both innovation and patient-oriented. A total of 214 questionnaires were collected from general and functional managers in Iranian hospitals. partial least squares structural equation modeling (PLS-SEM) was performed to analyze the data using Smart PLS 3. The findings suggest that both cost- and quality-oriented innovation significantly increase patient satisfaction. Additionally, low-cost and high-quality services stand as mediating variables for patient satisfaction. By emphasizing on innovation and knowledge management, the current study's results indicate the significance of low-cost and high-quality services for satisfied patients. The study concludes with implications for research and directions for future study. For the first time, the current study proposed a model to examine how low-cost and high-quality services mediates the impact of cost and quality management-oriented innovation on patient satisfaction. | en_US |
dc.identifier.doi | 10.1080/1528008X.2022.2089438 | |
dc.identifier.endpage | 835 | en_US |
dc.identifier.issn | 1528-008X | |
dc.identifier.issn | 1528-0098 | |
dc.identifier.issue | 6 | en_US |
dc.identifier.scopus | 2-s2.0-85132803904 | en_US |
dc.identifier.startpage | 806 | en_US |
dc.identifier.uri | https://doi.org/10.1080/1528008X.2022.2089438 | |
dc.identifier.uri | https://hdl.handle.net/11363/7814 | |
dc.identifier.volume | 24 | en_US |
dc.identifier.wos | WOS:000815460500001 | en_US |
dc.identifier.wosquality | N/A | en_US |
dc.indekslendigikaynak | Web of Science | en_US |
dc.language.iso | en | en_US |
dc.publisher | Routledge Journals, Taylor & Francis Ltd | en_US |
dc.relation.ispartof | Journal of Quality Assurance In Hospitality & Tourism | en_US |
dc.relation.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
dc.rights | info:eu-repo/semantics/closedAccess | en_US |
dc.snmz | 20240903_G | en_US |
dc.subject | Medical tourism | en_US |
dc.subject | cost management-oriented innovation | en_US |
dc.subject | quality management-oriented innovation | en_US |
dc.subject | patient satisfaction | en_US |
dc.subject | innovation | en_US |
dc.title | Can Cost and Quality Management-Oriented Innovation Enhance Patient Satisfaction in Medical Tourist Destination? | en_US |
dc.type | Article | en_US |