Robotic safety and hygiene attributes: visitors' intention to receive robot-delivered hospitality services

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dc.authoridLASISI, TAIWO TEMITOPE/0000-0003-1912-5391
dc.contributor.authorParvez, M. Omar
dc.contributor.authorEluwole, Kayode Kolawole
dc.contributor.authorLasisi, Taiwo Temitope
dc.date.accessioned2024-09-11T19:51:55Z
dc.date.available2024-09-11T19:51:55Z
dc.date.issued2024
dc.departmentİstanbul Gelişim Üniversitesien_US
dc.description.abstractPurpose-This study aims to investigate tourists' intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness and service assurance on consumer engagement and robot usage. Design/methodology/approach-Survey data from 275 participants with experience in robotic service were analyzed using structural equation modeling (SEM). The study used purposive sampling and collected data via the Prolific platform, using SEM and SmartPLS Ver. 3.0 for analysis. Findings-Results indicate customers prioritize safety and hygiene, valuing effective service responses and cleanliness. Perceived robotic safety and service assurance positively influence personal engagement, with a preference for service robots among female guests. Research limitations/implications-While emphasizing the importance of safety and service assurance in hotel robotics, the study acknowledges limitations in personalization and conclusive use of service robots. Originality/value-This research contributes to understanding the role of perceived safety in service robot usage, highlighting the significance of user trust and comfort in human-robot interactions. It also explores the novel connection between service assurance and service robots, offering insights into robotic performance reliability in user-centric contexts.en_US
dc.description.sponsorshipFaculty of Informatics and Management of the University of Hradec Kralove (FIM UHK)en_US
dc.description.sponsorshipTaiwo Temitope Lasisi gratefully acknowledges the financial support of the faculty of Informatics and Management of the University of Hradec Kralove (FIM UHK) within the framework of the Specific Research Project Information and Knowledge Management and Cognitive Sciences in Tourism. The authors acknowledge the reviewers of the manuscript.en_US
dc.identifier.doi10.1108/JHTT-10-2023-0307
dc.identifier.issn1757-9880
dc.identifier.issn1757-9899
dc.identifier.scopus2-s2.0-85190376896en_US
dc.identifier.urihttps://doi.org/10.1108/JHTT-10-2023-0307
dc.identifier.urihttps://hdl.handle.net/11363/7858
dc.identifier.wosWOS:001200753500001en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherEmerald Group Publishing Ltden_US
dc.relation.ispartofJournal of Hospitality And Tourism Technologyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.snmz20240903_Gen_US
dc.subjectCustomer experienceen_US
dc.subjectPersonal engagementen_US
dc.subjectRobotic safety and hygieneen_US
dc.subjectCustomersen_US
dc.subjectIntentionsen_US
dc.titleRobotic safety and hygiene attributes: visitors' intention to receive robot-delivered hospitality servicesen_US
dc.typeArticleen_US

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