Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
dc.authorid | https://orcid.org/0000-0001-8879-1916 | en_US |
dc.authorid | https://orcid.org/0000-0001-9556-6223 | en_US |
dc.authorid | https://orcid.org/0000-0001-9993-3449 | en_US |
dc.contributor.author | Parvez, M. Omar | |
dc.contributor.author | Öztüren, Ali | |
dc.contributor.author | Çobanoğlu, Cihan | |
dc.contributor.author | Araslı, Hüseyin | |
dc.contributor.author | Eluwole, Kayode Kolawole | |
dc.date.accessioned | 2023-11-02T05:45:17Z | |
dc.date.available | 2023-11-02T05:45:17Z | |
dc.date.issued | 2022 | en_US |
dc.department | Güzel Sanatlar Fakültesi | en_US |
dc.description.abstract | The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such customer orientation may favor using service robots at scales that could render service employees redundant. This study aims to answer the above question by investigating service employees’ perceptions of service robots. Data solicited from 405 service employees in the United States of America via Amazon’s MTurk were analyzed using structural equation modeling. The result revealed that employees’ awareness of adopting and using service robots significantly impacts their perception of robot-induced unemployment. Further, results indicated that the perception of robots’ social skills significantly influences service employees’ perception of robot-induced unemployment. Employee status was found to moderate the relationships mentioned above. Specifically, entry-level employees perceive the unemployment risk more than managers. | en_US |
dc.identifier.doi | 10.1016/j.ijhm.2022.103336 | en_US |
dc.identifier.endpage | 11 | en_US |
dc.identifier.issn | 0278-4319 | |
dc.identifier.issn | 1873-4693 | |
dc.identifier.pmid | 36090958 | en_US |
dc.identifier.scopus | 2-s2.0-85138423449 | en_US |
dc.identifier.scopusquality | Q1 | en_US |
dc.identifier.startpage | 1 | en_US |
dc.identifier.uri | https://hdl.handle.net/11363/6173 | |
dc.identifier.uri | https://doi.org/ | |
dc.identifier.volume | 107 | en_US |
dc.identifier.wos | WOS:000886053500003 | en_US |
dc.identifier.wosquality | Q1 | en_US |
dc.indekslendigikaynak | Web of Science | en_US |
dc.indekslendigikaynak | Scopus | en_US |
dc.indekslendigikaynak | PubMed | en_US |
dc.institutionauthor | Eluwole, Kayode Kolawole | |
dc.language.iso | en | en_US |
dc.publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND | en_US |
dc.relation.ispartof | International Journal of Hospitality Management | en_US |
dc.relation.publicationcategory | Makale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı | en_US |
dc.rights | info:eu-repo/semantics/openAccess | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Perception of robots | en_US |
dc.subject | Robot-induce unemployment | en_US |
dc.subject | Service robots | en_US |
dc.subject | Hospitality | en_US |
dc.subject | Tourism | en_US |
dc.title | Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic | en_US |
dc.type | Article | en_US |