Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew
Yükleniyor...
Dosyalar
Tarih
2024
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
MEHMET AKIF ERSOY UNIV, ANTALYA BURDUR YOLU, BURDUR MERKEZ, BURDUR 15030, Turkiye
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The aim of this study is to examine the factors affecting the emotional
labor behavior of cabin crew in aviation and the results of emotional labor.
For this aim, qualitative research method was used to examine the research
topic in detail. The research was guided by using the phenomenology
design, which is one of the qualitative research designs. The research
sample was determined according to purposeful sampling and saturation
point methods. In this context, the sample of the research consists of 11
cabin attendants working in different airline companies in Turkey.
Interview method was used as a data collection tool. The data obtained
was subjected to content analysis with an inductive and descriptive
approach. As a result of the content analysis, the research findings were
grouped under two main themes as factors affecting emotional labor and
the results of emotional labor. Factors affecting emotional labor behavior
were examined under six sub-themes: organizational factors, individual
factors, demographic features, passenger type, physical work environment
and content of the flight task. The results of emotional labor were
examined under two sub-themes as organizational and individual results.
While organizational results are positive results that increase
organizational performance and create a positive organizational
impression, it has been observed that individual results seen on cabin crew
have positive and negative sides.
Açıklama
Anahtar Kelimeler
Emotional Labor, Cabin Crew, Flight Attendant, Aviation
Kaynak
JOURNAL OF MEHMET AKIF ERSOY UNIVERSITY ECONOMICS AND ADMINISTRATIVE SCIENCES FACULTY
WoS Q Değeri
Q4
Scopus Q Değeri
Cilt
11
Sayı
4
Künye
Mumlu Karanfil, S. and Çoban, R. (2024). Emotional labor in aviation: A phenomenological research on cabin crew.
Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 11(4), 1303-1326.
https://doi.org/10.30798/makuiibf.1420508
