Exploring the Influence of Employee Personality on Incivility and Innovative Deviance Among Frontline Hotel Employees: The Mediating Role of Perceived Stress
Yükleniyor...
Dosyalar
Tarih
2024
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
MDPI, ST ALBAN-ANLAGE 66, CH-4052 BASEL, SWITZERLAND
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This study looked at the complex interactions between agreeableness as a personality trait
and five deviant workplace behaviours (including experienced incivility and innovative deviant
behaviour) and the role of perceived stress as a mediating mechanism in front-of-house hotel workers.
The study adopted a convenience sampling approach to improve access to frontline employees in
the hotel sector in Turkey; a total of 500 questionnaires were collected, and 360 were usable. A
partial least square structural equation modelling (PLS-SEM) was used to test the conceptual model
and hypothesised associations. The findings show that agreeableness has a negative association
with perceived stress and experienced incivility but is positively correlated with innovative deviant
behaviour. In contrast, perceived stress is negatively correlated with innovative deviant behaviour
but positively associated with experienced incivility. We also found that perceived stress serves as a
mediating mechanism in this relationship. According to the findings, the personalities of employees
and how they perceive stress could shape how it impacts workplace deviance, depending on whether
it is constructive or destructive. The study’s findings have significance for managerial policies aimed
at building a collaborative and innovative workplace and understanding how personality traits and
perceived stress impact broader workplace deviance.
Açıklama
Anahtar Kelimeler
innovative deviant behaviour, experienced incivility, perceived stress, agreeableness, Turkey
Kaynak
ADMINISTRATIVE SCIENCES
WoS Q Değeri
Q2
Scopus Q Değeri
Cilt
14
Sayı
12
Künye
Alola, Uju Violet, Serdar
Egeli, and Chukwuemeka Echebiri.
2024. Exploring the Influence of
Employee Personality on Incivility
and Innovative Deviance Among
Frontline Hotel Employees: The
Mediating Role of Perceived Stress.
Administrative Sciences 14: 334.
https://doi.org/10.3390/
admsci14120334
