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Öğe Avoiding employee deviance in the hotel industry: Investigating the mediating effect of trust in leadership(WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ, 2022) Tarkang Mary, Magdaline Enow Mbi; Öztüren, Ali; Nange, Ruth YunjiThe current paper observes the effect of ethics in leadership on employees trust, affective commitments, and deviance behaviors. Ethical behavior, choices of supervisors and managers, and apprehension of the establishments where deviant activities are supported by workers will be vital. The impression of corrupt morals appears to be a risk to the achievement of the institution. This study made use of a method using a convenience sample. Statistics of 264 workers of sampled hotels were used to obtain the opinions of the respondents about the constructs. Confirmatory factor analysis, structural equation modeling, and correlation analysis were used to assess the main consequences and examine the causality among associated variables. The outcomes displayed revealed that ethical leadership can boost workers' trust in their leaders. Thus, workers can be successfully devoted to their tasks and have no motive to indulge in nonconformity actions when they trust in the leadership of their management. The outcomes showed that trust in leaders by staff definitely influences affective commitments and were against unconventional deviance behaviors, as seen from the consequences, outcomes, practical implications, and suggestions recommended, when making decisions, by future scholars.Öğe Inspiring employee voice through leader-member exchange(WILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ, 2022) Tarkang Mary, Magdaline Enow Mbi; Nange, Ruth Yunji; Öztüren, AliThe competitiveness in the hotel setting around the world is increasingly developing worldwide, as hotels try to follow innovative strategies to cultivate, and as customers have more alternatives to make choices. This paper makes use of 3 and 4 star hotels in the South-west region of Cameroon. Five-star hotels were not included in the study because none were found in the region. Leader–member exchange (LMX) induces good employee job performance and innovative outcomes through work engagement. Good behaviour can be seen in their positive innovations and voice contributions. As a result, leadership should be an essential part in the management setting; this work examines the influence of LMX on employees work engagement (EWE), and subsequently the effect of EWE on innovative work behaviour (IWB) and employee voice behaviour (EVB) in the hotels in the South-west region of Cameroon. Poor relationship between leaders and their subordinates hinders employee's progress and threatens the organizations' productivity and long-term success. Data used for the present study included 272 usable responses from hotel employees using three waves of collection with self-administered questionnaire. Correlation, confirmatory factor and path analysis were implored for data analysis. According to the results, it was confirmed that leader's positive interactive behaviour could have an expressive influence on their follower's engagement levels, propagated their innovation and positive voice suggestions. Staffs with EWE can express innovative behaviour and pursue innovation by voluntarily performing behaviours that are not included in their roles. Hence LMX inspired employee's engagement, and the study has great theoretical and practical implications included.Öğe Investigating the factors that trigger airline industry purchase intention(SPRINGER, ONE NEW YORK PLAZA, SUITE 4600, NEW YORK, NY, UNITED STATES, 2020) Tarkang Mary, Magdaline Enow Mbi; Alola, Uju Violet; Nange, Ruth Yunji; Öztüren, AliAs the main communication platforms for today's competitive air transportation market expands, airline websites need to be user friendly to trigger positive electronic word of mouth. Website quality constitutes an influencing factor in consumer behavior and decision-making. Therefore the purpose of this study is to test informarion-task-fit on etetronic word of month, purchase intention and website quality. The study tested the effect of information-task-fit on website quality, electronic word of mouth and purchase intention of users of Turkish Airlines. A total of 604 questionnaires was obtained online within six months, using a quantitative and cross-sectional approach. The proposed above relationships were evaluated via structural equation modeling. Results were as hypothesized, with the perception that the availability of information required by users on the website influence website quality, electronic word of mouth and purchase intention. The website quality also influenced users' intention to purchase and electronic word of mouth. These results offer insights into improving and maintaining website quality by making the website user friendly so as to attract greater audience. This study's comprehensive model is lacking in service airline literature, thus this is an added research on the influence of information-task-fit web information and design on supposed quality of service and intention to purchase. Managers should also maintain high standards by hiring professional website builders so as to increase their usage. This study provides implications for airline website quality. A conclusion and further studies are presented below.