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Öğe Application of fuzzy-set qualitative comparative analysis (fsQCA) in hospitality and tourism research: a bibliometric study(Emerald Group Publishing Ltd, 2024) Eluwole, Kayode Kolawole; Lasisi, Taiwo Temitope; Parvez, M. Omar; Cobanoglu, CihanPurpose - Fuzzy-set qualitative comparative analysis (fsQCA) is explored as a transformative tool rooted in complexity theory, shedding light on uncertainties shaping real-world decisions in tourism, with a focus on its application in the hospitality domain. Design/methodology/approach - This study systematically evaluates fsQCA's application in hospitality and tourism research, employing bibliometric analysis to scrutinize the published literature since its induction in 2011. The research seeks to understand the evolving usage by qualitatively reviewing impactful studies based on total citations. Findings - The study reveals the ascendancy of fsQCA as a predominant approach in hospitality and tourism studies, particularly in illuminating decision-making paradigms in key sectors like destination and hotel selections and entrepreneurial orientations. However, an absence of fsQCA applications in gastronomy and wine tourism is identified, signaling uncharted territories for future inquiry. Research limitations/implications - Theoretical implications include paradigm shifts to complexity theory, configural analysis and asymmetric algorithms. Practical implications involve improved decision-making and tailored marketing, benefiting industry practitioners. Limitations include potential academic bias, while future research suggests exploring sub-sectors, sustainability and emerging technologies. Originality/valueThis study identifies gaps in the fsQCA application and pioneers its examination within the hospitality domain, offering a unique perspective on understanding intricate relationships and configurations among variables. The study emphasizes the efficacy of asymmetric methodologies in elucidating behavioral nuances in hospitality and tourism, providing a foundation for future inquiries to expand horizons and unravel the nuanced applications of fsQCA in this research domain.Öğe Behavioural response to abusive supervision among hotel employees: The intervening roles of forgiveness climate and helping behaviour(John Wiley and Sons Inc, 2022) Eluwole, Kayode Kolawole; Ukeje, Uchechukwu Edwin; Saydam, Mehmet Bahrı; Ozturen, Ali; Lasisi, Taiwo TemitopeThe current study draws on conservation of resource theory to propose a research model in which forgiveness climate mediates the influence of abusive supervision on employees’ voice behaviour, helping behaviour, and customer-centric organisational citizen behaviour (OCB). Data gathered from hotel employees and their co-workers in Nigeria were used to assess the hypothesised associations. These relationships were assessed using structural equation modelling. The results indicated that abusive supervision reduces employees’ perception of forgiveness climate, helping behaviour, and customer-centric OCB and fosters voice behaviour. On the other hand, forgiveness climate erodes voice behaviour and heightens helping behaviour and customer-centric OCB. This study explains the theoretical and practical contribution of the findings. © 2022 John Wiley & Sons Ltd.Öğe Customer experience management in capsule hotels: a content analysis of guest online review(EMERALD GROUP PUBLISHING LTD, HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND, 2023) Olorunsola, Victor Oluwafemi; Saydam, Mehmet Bahri; Lasisi, Taiwo Temitope; Eluwole, Kayode KolawolePurpose – Capsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On the other hand, capsule hotels are a relatively new concept for most travelers outside of Japan. Organizations within this target segment are starting to recognize the critical role that an excellent customer experience management (CEM) strategy offers in improving competitiveness and organizational success. Thus, this research provides scholastic insight into the framework of CEM by evaluating the user-generated content at capsule hotels. Design/methodology/approach – This study inspected 1,304 online user-generated content from the top 10 capsule hotels from Booking.com. Leximancer 4.5 was deployed to analyze the data. Findings – The analyses revealed nine key themes to CEM of capsule hotels which are “staff,” “hotel,” “area,” “location,” “bed,” “capsule,” “check-in,” “noisy” and “luggage”. Practical implications – This research encourages hospitality and tourism executives to develop specific strategies for capsule hotels. Originality/value –This research differs from previous writings in that it attempts to fill a gap in the research by offering insight into the issue in the low-budget hotel industry and by identifying key indicators that influence customer experience.Öğe Do Tourism Activities and Urbanization Drive Material Consumption in the OECD Countries? A Quantile Regression Approach(MDPI, ST ALBAN-ANLAGE 66, CH-4052 BASEL, SWITZERLAND, 2021) Lasisi, Taiwo Temitope; Eluwole, Kayode Kolawole; Alola, Uju Violet; Aldieri, Luigi; Vinci, Concetto Paolo; Alola, Andrew AdewaleThe United Nations Sustainable Development Goals (UNSDGs) elaborately encompass a global goal for sustainable consumption and production (Goal 12: SDGs), thus providing potential drivers and/or pathways to attaining sustainable consumption. In view of this global goal, this study examined the role of real income per capita, urbanization and especially inbound tourism in domestic material consumption for the panel of OECD countries. The study is conducted for the period of 1995 to 2016 by employing the panel quantile approach. Interestingly, an inverted U-shaped relationship between outbound tourism and domestic material consumption is established across the quantiles, thus indicating that sustainable domestic consumption is achievable after a threshold of domestic material consumption is attained. In addition, achieving sustainable consumption through economic or income growth is a herculean task for the OECD countries because the current reality indicates that income growth triggers higher consumption of domestic materials. However, the results suggest that urbanization is a recipe for sustainable domestic consumption since there is a negative and significant relationship between the two parameters across the quantiles. Nevertheless, the study presents relevant policy for efficient material and resources utilization and that is suitable to drive the SDGs for 2030 and other country-specific sustainable ambitions.Öğe Does the Interaction Between Growth Determinants A Drive For Global Environmental Sustainability? Evidence from World Top 10 Pollutant Emissions Countries(ELSEVIER, RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS, 2020) Eluwole, Kayode Kolawole; Saint Akadiri, Seyi; Alola, Andrew Adewale; Etokakpan, Mfonobong UdomEconomic interdependence through foreign direct investment and trade of energy resources in a globalized world filled with mixed heritage sites stimulates economic activities thereby serving as a great catalyst for economic growth. However, the importance of these economies' interdependence transcends economic and sodo-cultural-political benefits to coastal protection, carbon sequestration, flood prevention and soil stabilization among others. To this end, this study seeks to examine whether the interdependence and interaction among foreign direct investment, energy consumption, real income is a drive for global environmental sustainability targets or not. In order to achieve our research objective, we make use of a panel-based study of world's top 10 pollutant emissions that comprises 37 developed countries of the world, using the Dynamic Autoregressive Distributed Lag techniques of Pooled Mean Group, Mean Group and Dynamic Fixed Effects estimators over the periods of 1995-2014 that incorporate tourism as an additional variable. Panel cointegration result shows that increase in the explanatory variables contributes to environmental degradation in the long-run. A 1% increase in kg oil equivalent of energy consumed led to 0.918% increase in environmental degradation, while a 1% increase real income and foreign direct investment decrease environmental degradation by 0.635% and 0.064%, with tourism insignificant impact in the long-run. Consequently, economic and environmental sustainability measures that would help to promote a cleaner and healthy environment globally for both the immediate and future generation were suggested. (C) 2019 Published by Elsevier B.V.Öğe Does the tourist’s incivility relate to the tour guide’s professionalism? The case of destination Zanzibar(Inderscience Publishers, 2024) Abdalla, Moh'd Juma; Eluwole, Kayode Kolawole; Öztüren, AliAs part of the service delivery process of tour operations, tour guides are often faced with rude behaviour from tourists. The present study develops a conceptual framework that empirically tests the linkages of tourist incivility (TIN), professional knowledge (TPK), professional attitude (TPA), and professional skills (TPS). Using SMART-PLS to analyse the data collected from 277 tour guides in Zanzibar, the study’s findings revealed that TIN has insignificant direct effects on both tour guides’ TPA and tour guides’ TPK. The results also suggest that TPS mediates the impact of tourist incivility on TPK but fails to support TPA mediation. Lastly, importance-performance map analysis revealed that TPK is of utmost importance to tour guides, although it leads to slightly lesser performance behind TPS and tourist incivility. Recommendations for novel coping mechanisms for practitioners were suggested. Copyright © 2024 Inderscience Enterprises Ltd.Öğe Dynamic environmental quality effect of nuclear energy intensity, structural changes, and natural resources in Pakistan: testing load capacity factor hypothesis evidence(Springer, 2024) Ozkan, Oktay; Alola, Andrew Adewale; Eluwole, Kayode KolawoleWith both electricity and clean energy cooking accessible to 40 million and over 100 million people respectively, Pakistan's ecological challenges could persist as long as the energy-related issues remained unsolved. This is the motivation for examining the drivers of the country's biocapacity and ecological footprint vis-a-vis load capacity factor (LCF) from the perspective of nuclear energy intensity, natural resources, structural change, and economic growth. By using the recently developed simulation of autoregressive distributed lag for dataset that covers 1971 to 2021, this investigation found that nuclear energy intensification and structural change both improves environmental quality by increasing the country's ratio of biocapacity against its ecological footprint in the long run. Specifically, nuclear energy intensity and structural change have respective elasticities of 0.02 and 0.34 with LCF. With the country's nuclear energy supply far below the natural gas, oil, and biofuels and waste sources, the country might as well be encouraged to increase the development of nuclear energy in tackling the persistent environmental woes. Contrarily, the investigation established that natural resources in the country is detrimental to environmental quality but only in the short run because a percent increase in natural resources is responsible for similar to 0.035 percent decline in LCF. Importantly, an inverted U-shaped relationship ensued between economic growth and LCF but only statistically significant in the long-run i.e. invalidating LCF hypothesis, thus suggesting an undesirable environmental consequence of economic prosperity. As a policy, and given the novel perspectives of nuclear energy intensity and structural change dynamics, these results incentivize Pakistan's nuclear energy development drive and among among other environmental and economic policy initiatives.Öğe Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic(ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND, 2022) Parvez, M. Omar; Öztüren, Ali; Çobanoğlu, Cihan; Araslı, Hüseyin; Eluwole, Kayode KolawoleThe impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such customer orientation may favor using service robots at scales that could render service employees redundant. This study aims to answer the above question by investigating service employees’ perceptions of service robots. Data solicited from 405 service employees in the United States of America via Amazon’s MTurk were analyzed using structural equation modeling. The result revealed that employees’ awareness of adopting and using service robots significantly impacts their perception of robot-induced unemployment. Further, results indicated that the perception of robots’ social skills significantly influences service employees’ perception of robot-induced unemployment. Employee status was found to moderate the relationships mentioned above. Specifically, entry-level employees perceive the unemployment risk more than managers.Öğe Environmental quality and energy import dynamics: The tourism perspective of the Coastline Mediterranean Countries (CMCs)(EMERALD GROUP PUBLISHING LTD, HOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND, 2019) Alola, Andrew Adewale; Eluwole, Kayode Kolawole; Alola, Uju Violet; Lasisi, Taiwo Temitope; Avcı, TurgayPurpose The geographical location and the ambiance of the Coastline Mediterranean Countries (CMCs) advantageously present the region as a tourist destination with rich cultures. The paper aims to discuss this issue. Design/methodology/approach As such, this study investigates the dynamics of energy import and environmental quality in relation to international tourism development for nine CMCs over the period 1995-2013 using a pooled mean group approach. Findings Although the impacts of energy import, CO2 (here as environmental quality) and GDP on international tourism receipts are observed to be significant and negative, international tourist arrival expectedly exerts positive and significant impact, all at the adjustment speed of 0.19. A heterogeneously robust Granger non-causality test further reveals a strong one-directional causal relationship from energy import to tourism receipts. Originality/value By providing insight into the nexus of environment, energy and tourism development, the current study is the first that addresses the concern in the context of the CMCs.Öğe Environmental sustainability in Asian countries: Understanding the criticality of economic growth, industrialization, tourism import, and energy use(Sage Publications Ltd, 2023) Ekwueme, Daberechi Chikezie; Lasisi, Taiwo Temitope; Eluwole, Kayode KolawoleThis paper examines the causation between economic growth, tourism import, industrialization, renewable energy, non-renewable energy use, trade openness, and environmental sustainability which is proxied by carbon emissions for 8 Asian countries (China, Japan, India, Indonesia, South Korea, Philippines, Thailand, and Vietnam) over 20 years. Causal relations were tested using Pooled Mean Group Autoregressive distributive lag model (PMG-ARDL) and Dumitrescu and Hurlin's (2012) panel granger causality test The PMG-ARDL model results reveal that in the long-run renewable energy usage, economic growth, and trade have a significant negative influence on the emission of carbon, while non-renewable energy usage, tourism import, and industrialization exhibit a significant positive impact on CO2 emissions of the sampled Asian countries. In the short run, renewable energy has a significant negative influence on CO2 emissions. While economic growth exhibit a significant positive influence on carbon emissions in the short-run. Furthermore, the Granger causality analysis reveals that there is a feedback mechanism between industrialization, tourism import, non-renewable energy, renewable energy, and CO2 emissions meaning that the future dynamics of carbon emissions in the sampled countries can be significantly explained by industrialization, tourism import, renewable energy, and non-renewable energy. Contrarily, trade and economic growth are good to explain the dynamics of carbon effusion of the sampled Asian countries in the future but without feedback. It is recommended that policymakers in Asian countries should formulate stringent environmental policies that will encourage industries in these countries to utilize clean energy sources so that economic growth will be achieved simultaneously with carbon neutrality.Öğe Fresh insights into tourism-led economic growth nexus: a systematic literature network analysis approach(ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND, 2022) Eluwole, Kayode Kolawole; Bekun, Festus Victor; Lasisi, Taiwo TemitopeUsing over 200 empirical studies curated from web of science (WoS) and Scopus databases, the current study employed systematic literature network (i.e. systematic review and bibliometric) analysis to document the evolution of tourismled economic growth literature. Specifically, the study answered four key research questions validating the most influential contributors, key themes in tourismgrowth nexus, intellectual networks and critical signposts for future research engagements. Beyond its contribution in answering the aforementioned questions, this study also offered crucial recommendations to policymakers for generating alternative path(s) to economic growth.Öğe Knowledge, attitudes and practices model in food safety: Limitations and methodological suggestions(ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND, 2022) da Cunha, Diogo Thimoteo; Soon, Jan Mei; Eluwole, Kayode Kolawole; Mullan, Barbara A.; Bai, Li; Stedefeldt, ElkeNot surprisingly, a significant number of contributors to Food Control focus on addressing food safety practices and food handling concerns because of the risk to consumer health from unsafe food. Therefore, we would like to take this opportunity to discuss with Food Control readers about studies that address food safety practices and related cognitive factors. Researchers around the world are dedicated to find solutions and strategies to improve food safety on many levels. This is particularly important given the global burden of foodborne illness on health, economies, and food systems (Havelaar et al., 2015; World Health Organization, 2019).Öğe Modelling the Nexus between Financial Development, FDI, and CO2 Emission: Does Institutional Quality Matter?(MDPI, ST ALBAN-ANLAGE 66, CH-4052 BASEL, SWITZERLAND, 2022) Adedoyin, Festus Fatai; Bekun, Festus Victor; Eluwole, Kayode Kolawole; Adams, SamuelThe present study draws motivation from the United Nations Sustainable Development Goals, with a special focus on SDGs 7 and 13, which highlight the need for access to clean and affordable energy in an environment devoid of emissions; it addresses climate change mitigation in the context of Sub-Saharan Africa. To this end, a carbon-income function setting for Sub-Saharan Africa (SSA) is constructed. The dynamic relationship between financial development and climate change is evaluated using three indicators and foreign direct investment and carbon dioxide emissions (CO2 ), while accounting for regulatory institutional quality using a “generalized method of a moment” estimation technique that addresses both heterogeneous cross-sectional issues. Empirical results obtained showed a positive statistical relationship between economic growth and CO2 emissions in SSA at the <0.01 significance level. This suggests that, in SSA, the economic growth path is pollutant emissions driven. This indicates that SSA is still at the scale phase of her growth trajectory. However, an important finding from the present study is that regulatory institutional indicators, such as political stability, government effectiveness, control of corruption, and voice and accountability, all exert a negative effect on CO2 emissions. This implies that regulatory measures militate against emissions in SSA. Based on the empirical findings of this study, it can be concluded that clean FDI inflows assist in ameliorating emissions. Thus, the need for a paradigm shift to cleaner technologies, such as renewables, that are more eco-friendly, is encouraged in Sub-Saharan Africa, as the current study demonstrates the mitigating role of renewable energy consumption on CO2 emissions. Further policy prescriptions are presented in the concluding section.Öğe The moderating role of environmental-related innovation and technologies in growth-energy utilization nexus in highest-performing eco-innovation economies(ELSEVIER SCIENCE INC, STE 800, 230 PARK AVE, NEW YORK, NY 10169, 2022) Lasisi, Taiwo Temitope; Alola, Andrew Adewale; Muoneke, Obumneke Bob; Eluwole, Kayode KolawoleIn pursuance of SDG 7, 8 and 12, unearthing the substantive role of environmental-related innovations and technologies in mitigating the undesirable effects of fossil fuel dependence and natural resources consumption on the environment in selected highest performing eco-innovation economies unveils cutting edge policy options to aspiring eco-innovation economies. Considering the selected panel of leading eco-innovation economies (Austria, Denmark, Finland, France, Germany, Netherland, Spain, and Sweden), this study examines the contribution of oil utilization, environmental-related technologies-innovations, and the moderating role of environmental-related technologies-innovations in energy-economic output nexus over the period 1990–2020. By employing the recently developed method of moments quantile regression approach alongside long-run estimator and Granger causality approaches as robustness, we found that oil utilization and environmental technologies spur economic growth in the countries while environmental innovations hinder output. Yet, environmental technologies further moderate the positive effect of oil utilization on economic prosperity but the disservice effect of environmentalrelated technological innovation is further exemplified when such innovation is applied to the oil consumption network. Moreover, while a one-way Granger causality evidence is established from environmental technologies to economic output, there is statistical evidence of a bi-directional causal relationship from oil utilization and environmental-related technological innovation to economic output. The policy relevance of this study further unearths the importance of the valuation of cost-effectiveness and energy efficiency of economic inputs such as technology-related inputs, especially during the design and manufacturing process.Öğe A Parallel Mediation Study of Hospitality Employee's Innovative Work Behavior and Proactivity Using Self-Determination Theory(Sage Publications Inc, 2024) Lasisi, Taiwo Temitope; Enea, Constanta; Eluwole, Kayode Kolawole; Egeli, SerdarInnovativeness is becoming increasingly significant in driving organizational competitiveness and relevance; however, studies advancing the impact of innovation-based human resource management are sparse. In this study, we examine the relationship between innovation-based human resource system (IBHRS), employee proactivity, innovative work behavior, and employee performance, as well as the individual and parallel mediating role of both employee proactivity and innovative work behavior on the relationship between IBHRS and employee performance. Empirical results based on data collected from 247 dyads of passenger-contact employees and their managers in Nigerian airports indicate that IBRHS positively affects employee proactivity and innovative work behavior. In addition, we found that employee proactivity and innovative work behavior fully mediate the relationship, and the significant difference in the mediating effects suggests that innovative work behavior is a more significant mediator of the two. Theoretical contributions and practical implications were discussed based on these findings. Innovative work behavior in aviation industryAlthough research on the impact of innovation-based human resource management is scarce, it is critical for organizational competitiveness. The purpose of this research is to investigate the relationship between innovation-based human resource systems (IBHRS), employee proactivity, innovative work behavior, and employee performance. It also investigates the function of employee proactivity and inventive work behavior in moderating the IBHRS-employee performance link. Empirical findings from 247 dyads of Nigerian airport employees and managers reveal that IBHRS favorably promotes employee proactivity and innovative work behavior. Employee proactivity and innovative work behavior both fully moderate the connection, with the latter being the more important mediator.Öğe Perspectives of globalization and tourism as drivers of ecological footprint in top 10 destination economies(SPRINGER HEIDELBERG, TIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY, 2021) Alola, Andrew Adewale; Eluwole, Kayode Kolawole; Lasisi, Taiwo Temitope; Alola, Uju VioletBeyond the anticipated experience associated with tourism destinations, the United Nations World Tourism Organization (UNWTO) has further tasked (especially the destination countries) on the importance of tourism to achieving the 2030 Sustainable Development Goals (SDGs). From this dimension, this study employed the ecological footprint of the 10 most visited countries (France, Spain, United States, China, Italy, Mexico, United Kingdom, Turkey, Germany, and Thailand) over the period 1995–2016. Specifically, the study employed an econometric approach and found that increase in tourism arrivals and globalization is detrimental to the attainment of sustainable environmental quality in a long term. Precisely, a 1% increase in international arrivals and globalization is responsible for a 0.18 and 0.89% increase in ecological footprint in the long-run. These impacts of tourism activities and globalization are detrimental to the environmental quality of the destination countries. Meanwhile, the real income per capita and biocapacity in the destination countries improve the environmental quality of the panel of destination countries in the long-run. In addition, the study found significant evidence of Granger causality from tourism and real income to ecological footprint without feedback, the globalization-ecological footprint Granger causality nexus is with feedback. Moreover, potentially effective policies for government and other stakeholders especially toward attaining Global goals were proffered in the study.Öğe Political Marginalization of Youth in Nigeria and the Use of Social Media to Pursue Inclusivity: A Study of #NotTooYoungToRun(Oxford Univ Press, 2022) Dambo, Tamar Haruna; Ersoy, Metin; Eluwole, Kayode Kolawole; Arikewuyo, Abdulgaffar Olawale[Abstract Not Available]Öğe Pollutant emission effect of tourism, real income, energy utilization, and urbanization in OECD countries: a panel quantile approach(SPRINGER HEIDELBERG, TIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY, 2020) Alola, Andrew Adewale; Lasisi, Taiwo Temitope; Eluwole, Kayode Kolawole; Alola, Uju VioletAlthough the Organization for Economic Co-operation and Development (OECD) member countries are largely regarded as a high human development index and high-income economies, evidence has continued to reveal the existential gap among the member countries drive toward achieving environmental sustainability. Giving this motivation, this research employed a panel quantile approach to examine the role of square of per capita income (the environmental Kuznets curve-EKC hypothesis) and per capita income, tourist arrivals, energy consumption, and urbanization on environmental quality in the panel of (31) selected OECD countries over the period 1995-2016. A handful of vital results were presented in the study. First, the evidence of EKC (invertedU-shaped) proposition is establish just for the lower quantiles while a no EKC (U-shaped) hypothesis is found from the 0.25th to 0.90th quantile. In specific, environmental quality starts to improve when the per capita real income peaked at 11, 271.13 USD (0.05th quantile) and 8, 604.15 USD (0.10th quantile) while the environment becomes damaged after income per capita becomes 89, 321.72 USD (0.25th quantile) and 36, 315.50 USD (0.50th quantile). Moreover, the effect of international tourism arrivals, urbanization, and energy consumption are all significant and damaging to environmental quality across the quantile but with a slightly minimized impact toward the upper quantile. Furthermore, there is statistical significant evidence of Granger causality at least from tourism development, energy consumption, urbanization, and per capita income to carbon emissions. Considering the aforementioned results, the study outlined relevant policy mechanism that is poised to guide the OECD member countries on the sustainable development path.Öğe Proactive personality and organisational performance of hotels in Cyprus(VARNA UNIV MANAGEMENT-VUM, 13 A OBORISHTE STR, VARNA 9000, BULGARIA, 2023) Irani, Foad; Rahimizhian, Sima; Eluwole, Kayode Kolawole; Lasisi, Taiwo TemitopeThis paper investigates the impact of a manager’s proactive personality on organisational performance. Furthermore, this study explores the mediating mechanism of service innovation and the moderating impact of organisational resilience on the relationship between a manager’s proactive personality and organisational performance. The study applies resilience theory to support the proposed framework. Using data from several sources, including hotel managers in Cyprus and their staff, the researchers developed a model to illustrate how managers with proactive personalities contribute to organisational performance. Findings from the structural equation modelling revealed that a proactive personality strongly influences organisational performance. Furthermore, service innovation mediates the relationship between organisational resilience and organisational performance of hotels. Finally, this paper discusses the theoretical and managerial implications and limitations of the study as well as future research possibilities.Öğe Residents’ Perceptions of Sustainable Tourism Destination Recovery: The Case of Northern Cyprus(MDPI, ST ALBAN-ANLAGE 66, CH-4052 BASEL, SWITZERLAND, 2022) Seyedabolghasemi, Maryam Alsadat; Kılıç, Hasan; Avcı, Turgay; Eluwole, Kayode Kolawole; Lasisi, Taiwo TemitopeAs nations and tourism destinations are beginning to relax nonpharmaceutical measures for the prevention of the COVID-19 virus, a major quest of tourism stakeholders is to restart and restore the once viable and productive industry to its prior state. While the urge to restart and restore may necessitate a strategic plan and drastic measures, care must be taken not to undermine the sustainability of the destination. The current study seeks to understand the perceptions of residents of Northern Cyprus as key tourism stakeholders concerning the impacts of COVID-19 to the island’s tourism activities and recommendations for recovery post pandemic. To this end, the study used grounded theory and semistructured interviews to explore how residents perceive the contribution of focused advertisements and stakeholder engagement in the sustainable restoration of tourism activities post COVID-19 on the island. While divergent opinions were gathered, it can be inferred that stakeholders expect the implementation of strategic plans aided by focused advertisements to ensure the sustainability of their tourist destinations. Policy directions and academic contributions are also stated as requirements.